Frequently asked Questions

Please contact uk_gvo_support@pwc.com and the team will confirm if your organisation has an existing subscription.

If you are a registered subscriber to our PwC GlobalVATOnline (GVO) / Indirect Tax Hub (ITH) service and you have forgotten your username, your password or both your username and your password, please contact uk_gvo_support@pwc.com. You will then receive an email from "pwc_it_comms@us.pwc.com" containing a temporary password. To activate your account, please visit globalvatonline.pwc.com and use this password to log in. You will then be asked to set a new password and answer a couple of security questions. Once complete, you will have immediate access to GVO / ITH and will be taken to the homepage.

We have endeavoured to ensure that all of our subscribers retain access to the services that they previously had before our upgrade. If this is not the case, please let the support team know (uk_gvo_support@pwc.com) and we will update your account immediately.

Subscriptions are linked to individual entities so if your entity has team members in a number of territories all can be granted access to the service through one subscription.  

Each authorised user will be required to enter their username and password every time they wish to access the GVO platform. Each username and password is unique to each authorised user and is non-transferable. The automated newsletters are also linked to individual accounts so only the registered users will be able to select their preferences and receive newsletters.

On the date of renewal, this agreement will be automatically renewed for successive periods of one year until terminated in accordance with this agreement. You must pay the renewal fee by one of the methods set out on the Tariff Page on the date of renewal. If you are registering for the corporate (multi-user) rate, this agreement will not be renewed unless the agreement pursuant to which your corporate key is issued is also renewed.